Refund Policy

At UPM World LLC, we value your satisfaction and strive to provide you with the best possible shopping experience. This Refund Policy outlines the conditions and procedures for refunds in various scenarios.

Refund Process

Refunds for eligible transactions will be issued onto the original mode of payment used during the purchase. The refund process will be initiated within 10 to 45 days, depending on the policies and processing times of the issuing bank of the credit card.

Return, Refund, and Cancellation Policy

To ensure transparency and inform our valued customers of their rights and responsibilities, we clearly detail our return, refund, and cancellation policy on our website. It is essential for cardholders to review and understand these policies before making a purchase. The following scenarios are eligible for a refund:

a. Wrong Product: If the merchant has sent you the incorrect product, we will gladly facilitate a return and refund or arrange for a replacement.

b. Defective Product: In the event that you receive a defective product, we will gladly assist you with a return and provide a refund or arrange for a replacement.

c. Damaged Product: If the product you receive has been damaged during shipping, please notify us immediately. We will guide you through the return process and issue a refund or arrange for a replacement.

d. Tampered Product: If you receive a product that appears to have been tampered with or is not in its original condition, please contact us promptly. We will assess the situation and assist you with a return and refund or arrange for a replacement.

Return Policy Guidelines

To be eligible for a return, please adhere to the following guidelines:

a. Timeframe: Returns must be initiated within 7 days of receipt of the product.

b. Packaging: The product’s delivery packaging must remain unopened, or the product must be damaged or incorrect.

c. Product Condition: The returned product must be unused, untampered with, and remain in its original packaging.

d. Return Process: To initiate a return, please notify us of your intent and ship the product back to us using a registered courier service. We will thoroughly inspect the returned item and issue a full refund if all conditions are met.

e. Non-refundable Fees: Please note that shipping and handling fees are non-refundable.

No Refund Policy Communication

In cases where certain transactions are not eligible for a refund, it is our responsibility to communicate this clearly to cardholders before they make a purchase. This ensures transparency, prevents misunderstandings, and minimizes disputes.

If you have any questions or require assistance regarding our Refund Policy, please contact our customer support team at [] We are here to help and provide any necessary clarification.

Note: This Refund Policy is subject to change without prior notice. Please visit our website regularly to stay updated on any modifications or updates to our policies.