Cancellation Policy

At UPM World LLC, we understand that circumstances may arise where you need to cancel or replace an item, goods, or services that you have ordered. This Cancellation Policy outlines the time span and conditions for cancellations and replacements.

Reporting and Time Span for Cancellation

If you wish to cancel or replace an item, goods, or services, we kindly request that you report it to us as soon as possible. We encourage customers to notify us within 24 hours of placing the order to ensure prompt and efficient processing.

Conditions for Cancellation and Replacement

Cancellation and replacement will be allowed under the following conditions:

a. Timeframe:
Customers can cancel their order within 24 hours of placing the order. This timeframe ensures that we can process your cancellation request in a timely manner. After this period, cancellations may not be possible as the order may have already been processed for shipment.

b. Refunds:
Refunds for cancelled orders will be made back to the original payment solution used during the initial purchase. Please allow for up to 45 days for the refund transfer to be completed. The duration of the refund transfer may vary depending on the policies and processing times of the payment solution provider.

Cancellation and Replacement Process

To cancel or request a replacement for an item, goods, or services, please follow these steps:

a. Contact Us of your intent to cancel or replace the order. You can reach out to our customer support team via email at [dubai@upmworld.com] Please provide your order details and reasons for cancellation or replacement.

b. Cancellation Confirmation: After reviewing your request, our team will provide you with confirmation of the cancellation or replacement. Please note that cancellations may not be possible if the order has already been shipped.

c. Refund Process: If your cancellation request is approved, we will initiate the refund process to the original payment solution used during the initial purchase. Please allow the stipulated timeframe for the refund transfer to be completed.

Exceptional Cases

In some cases, certain items, goods, or services may have specific cancellation policies due to their nature or other factors. These exceptional cases will be communicated clearly during the purchase process, ensuring that you are aware of any specific conditions or restrictions before making a decision.

If you have any questions or require further assistance regarding our Cancellation Policy, please contact our customer support team at [dubai@upmworld.com] We are here to help and provide any necessary guidance or clarification.

Note: This Cancellation Policy is subject to change without prior notice. Please visit our website regularly to stay updated on any modifications or updates to our policies.